Welcome to Operational Innovations, a professional services provider with a strategic focus on organizational transformation, building leaders and establishing organizational safety as a foundation for meaningful change.

Operational Innovations is a strategic solutions provider located in San Diego, California. Owner/Principal Alicia R. McLain has been a trainer, coach and operational strategist for over 20 years.

My feature in the “SD Voyager Inspiring Stories” series.


My clients range from small start-ups to large corporations. I provide a variety of innovative services in the area of consulting, training, coaching, mentoring, facilitating, organizational design and planning.

My experience is across a wide range of industries: DOD contractors, Medical Device and Research/FDA, Software Development, Healthcare services, Entertainment, Financial and Manufacturing.


  • Organizational Transformation (Agility)
  • Executive & Leadership Coaching
  • Training
  • Public Speaking
  • Specialty staffing (Agile practitioners)

I have a passion for building leaders, creating community among teams and reducing the cost of execution.

  • B.S. Information Systems, San Diego State University
  • M.A. Organizational Leadership, Chapman University
  • Adjunct Faculty, University of California, San Diego Extension 2013 – 2018
  • Agile San Diego
  • Founder of The Agile Coaching Exchange for North America, (The Agile Coaching Exchange). Our original group is based in and services Southern California (ACE:SoCal) This group has influenced a national expansion  & a broader conversation around the value, importance & development of the craft of Agile coaching.
  • Project Management Professional (PMP)  
  • Agile Alliance, www.agilealliance.org
  • Scrum Alliance Bio
  • LinkedIN Bio

Coaching Certifications:

Scrum Alliance Certifications:

  • Certified Scrum Master (CSM) – 2006
  • Certified Scrum Product Owner (CSPO) – 2007, Ken Schwaber/Mike Cohn
  • Certified Scrum Professional (CSP) – 2015
  • Certified Enterprise Coach (CEC), Candidate – 2016