Welcome to Operational Innovations, a professional services provider with a strategic focus on Agile transformation, building leaders and preventing waste in organizations.

Operational Innovations is a strategic solutions provider located in San Diego, California. Owner/Principal Alicia McLain has been a trainer, coach and operational strategist for over 20 years.




My clients range from small start-ups to large corporations. I provide a variety of innovative services in the area of consulting, training, coaching, mentoring, facilitating, organizational design and planning.

My experience is across a wide range of industries: DOD contractors, Medical Device and Research/FDA, Software Development, Healthcare services, Entertainment, Financial and Manufacturing.



  • Transforming organizations to Agile (including: training, coaching and mentoring for Agile teams)
  • Specialty staffing (Agile practitioners)
  • Program and Project Management
  • IT operational solutions for small business
  • Process Improvement
  • Leadership Training & Development
  • Conflict Resolution & Management
  • Change Management
  • Facilitation
  • Public Speaking

I have a passion for building leaders, creating community among teams and reducing the cost of execution.


  • B.S. Information Systems, San Diego State University
  • M.A. Organizational Leadership, Chapman University
  • Adjunct Faculty, University of California, San Diego Extension
  • Agile San Diego
  • Founder of The Agile Coaching Exchange for North America, (The Agile Coaching Exchange). Our original group is based in and services Southern California (ACE:SoCal) This group has influenced a broader expansion  & conversation around the value, importance & development of the craft of Agile coaching.
  • Project Management Professional (PMP)  
  • Scrum Alliance Bio
  • LinkedIN Bio

Scrum Alliance Certifications:

  • Certified Scrum Master (CSM) – 2006
  • Certified Scrum Product Owner (CSPO) – 2007, Ken Schwaber/Mike Cohn
  • Certified Scrum Professional (CSP) – 2015
  • Certified Enterprise Coach (CEC), Candidate – 2016