Small Business

As a small business owner and operator, at the end of the day or week, when your brain is fried; you neither
have the energy, the time nor the inclination to think about strategy and the future. My approach to being of service to the small business owner is similar to my enterprise approach in that I meet you, the business owner, where you are by getting to know you and your operations.
The good news is, you’re not alone!

Small Business Specialties:


  • Business Planning (Mission, vision statements, competitive analysis, business structures)
  • Strategic Planning (Annually, quarterly & monthly to keep you on track)
  • Operational analysis and recommendations (Path to working smarter!)
  • Staffing (Role Definition, Cost benefit analysis, work plans, interviews, on-boarding)
  • Strategic Marketing (Social Media, Analysis & research)
  • Business efficiency (Office set up, process improvement)
  • Information Technology (IT) analysis, recommendations (risk assessment, disaster recovery, web optimization, phone integration
Pamela NigroPamela Nigro Eco Salon
Alicia consistently keeps me on track for achieving my business goals. With her expert help and guidance, I will accomplish more this year than I have in the last 25 years in business!
Debra DupreeRelationships At Work
I’m already seeing results in just a few short weeks! How did I live without her!

Coaching & Mentoring

The INNOVATE Coaching Model:  INNOVATE is about thinking differently, behaving differently, learning, recreating and transforming.  It’s about challenging status quo thinking, “That’s the way I’ve always done it”, so you can take your business to the next level! I’ve been an entrepreneur for many years and can understand what you’re going through! Sometimes it takes another set of eyes and ears to help you uncover what’s blocking your way.

  • Business & leadership coaching
  • Accountability plans
  • Decision Making


  • Conflict Management
  • Diversity training (General, generational)
  • Leadership
  • Improving team dynamics
  • Tools (MS Office, Mobile)

Sometimes, you just need a little help with the fundamentals. I’ve been an entrepreneur two other times in my professional life and I’ve got a few insights to share. I invite you to check out, like and subscribe to my YouTube channel – Operational Innovations, The Small Business Health Check!



To get started, click here to: schedule your 1 hour complimentary exploration call to see how I might best be of service to you.   Please read my testimonials or ask me for a referral of my work.

Alicia McLain – or call my office at 619-972-0453